Our Cookie Policy Rocketium

Cookie Policy

Mycelium Technologies Private Limited & Mycelium Software Inc. (hereinafter collectively referred to as "Rocketium","We", "us", and "our"), uses cookies and similar technologies in the course of business including through our website https://rocketium.com/ ("Site") or any other website or mobile/web applications ("Apps") that links to this cookie policy owned, operated and controlled by us and when our users visit or use our Site or Apps (collectively hereinafter referred to as "Services"). Any user visiting or using these services will receive cookies from us. This cookie policy is and will be treated as part of our Terms of Use and is automatically incorporated therein.

The terms "you", "user" and "subscriber" refer to all individuals and other persons including but not limited to any company, organization, legal entity or otherwise their respective employees, agents or representatives who access or use our services. By continuing to visit or use our services, you are agreeing to the use of cookies and similar technologies for the purposes we describe in this policy.


Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by online service providers to (for example) to make their websites or services work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the Site owner or service provider (in this case, Rocketium) are called "first party cookies". Cookies set by parties other than the Site owner i.e. Rocketium are called "third party cookies".

Third party cookies enable third party features or functionalities to be provided on or through the site or services you are using (such as advertising, interactive content). Third parties include but are not limited to business partners, suppliers, sub-contractors, advertisers & advertising networks, analytics & search engine providers, payment providers (hereinafter collectively referred to as "third parties").

The third parties that set these cookies can recognize your device including but not limited to mobile devices, computers, Laptops (hereinafter collectively referred to as "Device") both when it visits our site and when it visits certain other websites.

We use first party and third-party cookies for several reasons, some are required for technical enablement and functioning of our services, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies enable us and the third parties we work with to track and target the interests of visitors to our Site, and we refer to these as "performance" or "functionality" cookies. For example, we use cookies to tailor content and information that we may send or display to you and otherwise personalize your experience while interacting with our Site and to otherwise improve the functionality of the services we provide. Finally, third parties serve cookies through our services for advertising, analytics, and other purposes including but not limited to provision of their services to us. This is described in more detail further in this policy.

Cookies can be used to recognize you when you visit or use our services, remember your preferences, and give you a personalized experience that's in line with your settings. Cookies also make your interactions with our services faster and more secure.

For more information about how we process your personal information, please consult our Privacy Policy.

We also use persistent cookies and session cookies. A persistent cookie is used to save your registration ID for future logins to our services. Session cookies only last for as long as the session (usually the current visit to a website or a browser session). Session cookies helps us to enable certain features of our services, to better understand how you interact with our services and to monitor aggregate usage and web traffic routing on our services.


The types of first and third-party cookies served through our websites and the purposes they perform are described in further detail below:

1.2.1 Essential Cookies

These cookies are strictly necessary to provide you with services available through our Site or Apps and to use some of its features, such as access to secure areas. Because these cookies are strictly necessary to deliver the services, you cannot refuse them without impacting how our services function. You can block or delete them by changing your browser settings, as described under section 1.4.1 in this cookie policy. Please note: Our site will not work properly without cookies.

# Information Stored Technology Type Owner Name
1 User details Local storage Rocketium lscache-name, lscache-profileEmail, lscache-profileImage, lscache-profileName, lscache-profileUsername, lscache-rocketiumUserId, lscache-rocketiumUserName, lscache-rocketiumUserUrl, lscache-sessionId, lscache-userType
2 Product usage analytics library configuration Local storage Clevertap WZRK_ARP, WZRK_EV, WZRK_G, WZRK_K, WZRK_L, WZRK_META, WZRK_PR
3 Announcement widget configuration Local storage Convertful conv_person,conv_session
4 Chat widget configuration Local storage HubSpot __hs_opt_out, hs-messages-is-open, __hstc, hubspotutk, __hssc, __hssrc, messagesUtk
5 Product usage analytics Cookies Google Analytics _ga, _gid

1.2.2 Performance and Functionality

These cookies are used to enhance the performance and functionality of our services but are non-essential to their use. However, without these cookies, certain functionality may become unavailable

# Information Stored Technology Type Owner Name
2 App download link library configuration Local storage Branch branch_session_first
3 Payment fraud detection library configuration Local storage Stripe __stripe-js-v3-features__
4 Audio and video player settings Local storage Plyr plyr

1.2.3 Analytics and Customization

These cookies collect information that is used either in aggregate form to help us understand how our services are being used or how effective our marketing campaigns are, or to help us customize our websites and application for you, to further enhance your experience.

# Information Stored Technology Type Owner Name
1 Heat map and product usage library configuration Local storage Hotjar SL_XXX_BAN_EXPIRE, SL_XXX_BAN_REASON, SL_L_XXX_KEY, SL_L_XXX_SID, SL_L_XXX_VID
2 Custom information about product usage such as colors and on-boarding Local storage Rocketium custom.backgroundColor, custom.highlightColor, custom.textColor, lscache-showRocketiumTemplates, lscache-walkthrough, lscache-walkthroughProgress, lscache-teamSize, lscache-videosPerMonth, lscache-website, rocketiumFormStatus, tour_current_step, tour_end
3 Facebook video Local storage Facebook AUDIO_PLAYER_CONTROLLER_VOLUME, videoPlayerControllerVolume, fb_sounds_playing3, _video_bandwidthEstimate

1.2.4 Advertising (Targeting)

These cookies are used to make advertising messages more relevant to you and your interests. They also perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed, and in some cases selecting advertisements that are based on your interests.

# Information Stored Technology Type Owner Name
1 User information for ad retargeting Cookies Facebook c_user, datr, m_pixel_ratio, presence

1.3 Cookies and Interest based Advertising

Cookies and other technologies such as web beacons and pixels enable and help us serve relevant ads. They help us provide aggregated research and reporting for advertisers, understand and improve our services and know when content has been shown to you. Please note: As your web browser might request ads and beacons from third parties, these third parties may view, edit or set cookies, like as if you had requested a web page from their website. Ads served by us may also set third party cookies. We do not knowingly engage in provision of any personal information that we collect to advertisers unless you have given us permission to do so. You can opt out of interest based ads from us as well from advertisers on our websites and apps and from third party sites. To adjust your opt out preferences please click here. Please note that opting out will not remove advertising from the pages you visit; it will mean that the ads you see may not be matched to your interests.

1.4 How can you control cookies?

You have the right to decide whether to accept or reject cookies. Most browsers allow control of cookies through the browser settings feature. However, by disallowing of cookies you may restrict your user experience since it may no longer be customized to you.

1.4.1 Steps to pursue if you do not want cookies to be set or want them removed?

If you do not want to receive cookies you can change your browser settings on your device that you use to access our services. If you use our services without changing the settings on your device, we will assume that you are accepting to use the cookies that reference to this policy. Most browsers provide the functionality to review and delete cookies, however please note that our site will not work properly without cookies. To find out more about cookies visit www.aboutcookies.org

1.4.2 Do Not Track

Some Internet browsers - like Internet Explorer, Firefox, and Safari - include the ability to transmit "Do Not Track" or "DNT" signals. Since uniform standards for "DNT" signals have not been adopted, our websites do not currently process or respond to "DNT" signals. Rocketium takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard. To learn more about "DNT", please visit All About Do Not Track: https://allaboutdnt.com/

1.5 Resource you may want to reference

Below links are helpful if you want to learn about advertiser's use of cookies:

Below is a reference to some popular browser manufacturers and their help pages relating to cookie management in their respective products.


We may update this Cookie policy from time to time to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this cookie policy regularly to stay informed about our use of cookies and related technologies. The date at the bottom of this cookie policy indicates when it was last updated.


If you have any questions about our use of cookies or other technologies, please email us at contact@rocketium.com.
Updated April 23, 2018